Advances in Hospitality and Leisure, Volume 1 (Advances in by Chen, Joseph S. Chen

By Chen, Joseph S. Chen

"Advances in Hospitality and Leisure", a brand new peer-review serial, offers clean insights from a number of clinical reviews within the domain names of hospitality, rest, and tourism. It offers a platform to impress suggestions on modern concerns and rising tendencies necessary to conception development in addition to expert practices from an international standpoint. the focus of this sequence is to go beyond the leading edge tools of inquiry with a purpose to encourage new study subject matters which are important and feature been in huge overlooked. The sequence is raring to deal with the desires of the population having pursuits in disseminating rules, techniques and theories derived from scholarly investigations. strength readers may perhaps retrieve important texts to stipulate new study agendas, recommend achievable themes for a dissertation paintings, and increase the information of the topics of curiosity.

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Additional resources for Advances in Hospitality and Leisure, Volume 1 (Advances in Hospitality and Leisure) (Advances in Hospitality and Leisure)

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Measuring service quality: A re-examination and extension. Journal of Marketing, 56(3), 55–68. Cronin, J. , & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125–131. Devlin, J. , Gwynne, A. , & Ennew, C. T. (2002). The antecedents of service expectations. The Services Industry Journal, 22(October), 117–136. EFQM (2003). The EFQM Excellence Model. org/. , & Fife-Schaw, C.

Expectations, performance evaluation, and consumer perceptions of quality. Journal of Marketing, 57(4), 18–34. , & Snaith, T. (1998). From Servqual to Holsat: Holiday satisfaction in Varadero, Cuba. Tourism Management, 19, 25–34. Wisniewski, M. (2001). Assessing customer satisfaction with local authority services using SERVQUAL. Total Quality Management, 12(7/8), 995–1002. , Dean, A. , & White, C. J. (1999). Analyzing service quality in the hospitality industry SERVQUAL model. Managing Service Quality, 9(2), 136–143.

Cronin, J. , & Taylor, S. A. (1992). Measuring service quality: A re-examination and extension. Journal of Marketing, 56(3), 55–68. Cronin, J. , & Taylor, S. A. (1994). SERVPERF versus SERVQUAL: Reconciling performance-based and perceptions-minus-expectations measurement of service quality. Journal of Marketing, 58(1), 125–131. Devlin, J. , Gwynne, A. , & Ennew, C. T. (2002). The antecedents of service expectations. The Services Industry Journal, 22(October), 117–136. EFQM (2003). The EFQM Excellence Model.

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